Hi, I’m Gursimran, Digital Transformation Enthusiast & ServiceNow Explorer
With over 11 years of experience in product management, enterprise architecture, and solution delivery, I’ve worn many hats, developer, architect, product owner, and program manager.
Currently at Ernst & Young GDS Global Managed Services, I help clients transform business operations using modern platforms, automations, and scalable digital solutions.
My Journey
I started in development, grew into product ownership, and eventually led complex programs across industries and domains: travel & tourism, HR, telecom, e commerce, manufacturing, education, and finance.
For nearly a decade, I specialized in Oracle B2C Service (RightNow CX), Oracle Knowledge Advanced, and Oracle Policy Automation, designing scalable solutions that empowered both end users and internal ops teams.
Why ServiceNow?
In early 2025, I made the leap to ServiceNow. With a strong foundation in Oracle CX, the transition was smooth, and exciting.
I was quickly drawn to the platform’s breadth:
- CMDB
- Flow Designer
- ATF
- Workspaces & UI Builder
- Data and UI Policies
- Performance Analytics
ServiceNow isn’t just an ITSM tool anymore, it’s redefining enterprise workflows across HR, finance, supply chain, and customer service.
What NowGlide is About
This blog is a place to:
- Learn ServiceNow practically
- Explore real world use cases
- Understand low code development
- Stay updated on tips, tricks & industry trends
I break down complex topics into beginner friendly insights, so you can learn faster and build smarter.
Let’s Connect
Got feedback, questions, or ideas?
Reach out via email or connect on LinkedIn.