👋 Hi, I’m Gursimran — Digital Transformation Enthusiast & ServiceNow Explorer
With over 11 years of experience in product management, enterprise architecture, and solution delivery, I’ve worn many hats — developer, architect, product owner, and program manager.
Currently at EY GDS Global Managed Services, I help clients transform business operations using modern platforms, automations, and scalable digital solutions.
My Journey
I started in development, grew into product ownership, and eventually led complex programs across industries — HR, telecom, e-commerce, insurance, and finance.
For nearly a decade, I specialized in Oracle B2C Service (RightNow CX) — designing scalable solutions that empowered both end-users and internal ops teams.
Why ServiceNow?
In early 2025, I made the leap to ServiceNow. With a strong foundation in Oracle CX, the transition was smooth — and exciting.
I was quickly drawn to the platform’s breadth:
- CMDB
- Flow Designer
- ATF
- Workspaces & UI Builder
- Data and UI Policies
- Performance Analytics
ServiceNow isn’t just an ITSM tool anymore — it’s redefining enterprise workflows across HR, finance, supply chain, and customer service.
What NowGlide is About
This blog is a place to:
- Learn ServiceNow practically
- Explore real-world use cases
- Understand low-code development
- Stay updated on tips, tricks & industry trends
I break down complex topics into beginner-friendly insights — so you can learn faster and build smarter.
Let’s Connect
Got feedback, questions, or ideas?
Reach out via email or connect on LinkedIn.